The changing landscape of Smart Security Management
Rob Hanratty of Charter Security, a Grosvenor Services company, looks at how smart security management is delivering a real payback.
What is Smart Security Management?
Before going on to discuss the impact of smart security management, it's worthwhile defining what we mean. In our view, smart security management is an amalgam of any or all solutions that combine technology and human actions to ensure a protective, cost-effective and future-proofed service.
At the end of the day, all security operations are about risk management, and there is a constant challenge involved in trying to strike a balance between risk and cost.
In the past, it’s probably true to say that security services were often sold on a ‘parts basis’, i.e. you could choose from a menu of different but complementary security services. Today, however, security can be a much more holistic offering, and technology can be very much at the heart of how all the elements work together.
Total Security Services (TSS) is now the order of the day for many clients who wish to protect the safety of all aspects of their operation, from property protection to data protection and everything in between.
Enhancing effectiveness of security staff
Most top-tier security providers will have invested heavily in upskilling their staff to work comfortably with technology. It is not a case of technology replacing people, but rather how technology can allow security staff to become much more productive and much more effective.
The key role of analytics
In terms of when or how our industry made the breakthrough to smart security management, the biggest single turning point was the availability of detailed analytics. With greater measurability came greater efficiencies, and this trend looks set to continue strongly in the years to come.
The demands on security providers occasionally seem to reach new heights. In a major retail centre or a sensitive office complex, for example, this will start on the ground floor with hostile reconnaissance, but will spread right throughout the organisation in terms of extra vigilance, empowered by technology.
Adapting to change
Or think, for example, of how vigilant the security sector will be in France this summer for the European Football Championship. This vigilance is based on an assumption by the security provider that it's a matter of when an attempted breach will happen rather than if it will happen.
And while this may suggest that an atmosphere of fear will prevail in France over the summer, the reality is exactly the opposite, as the greater the threat, the harder the security sector tends to work.
It’s also true to say that when the threat escalates, improvements in technology can emerge, and over a very short period of time, they can become the norm for the industry, setting new standards for smart security.
Look out for our next blog, where we discuss in more detail how technology is enabling security officers to become more effective.